At Minutes Technology, we are committed to delivering high-quality technology solutions tailored to our clients’ needs. We understand that circumstances may arise where a refund request is necessary. Our refund policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refund

Refunds may be considered in the following cases:

• Non-Delivery of Services: If we fail to initiate or deliver the agreed-upon service within the specified timeline due to our fault.
• Failure to Meet Agreed Deliverables: If the final service does not meet the specifications outlined in the contract, and attempts to resolve the issue have been unsuccessful.
• Significant Project Delays: If there are unreasonable delays caused solely by Minutes Technology without prior notice or agreement.
• Technical Issues: If the service provided has unresolved technical issues directly caused by our work, and we are unable to fix them within a reasonable time.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

• Client-Initiated Cancellations: If the client cancels the project after work has begun.
• Change of Requirements: If the client changes project scope or requirements after service commencement.
• Delays Due to Client Actions: If project delays occur due to lack of communication, delayed approvals, or failure to provide necessary materials.
• Completed or Partially Completed Work: If significant work has already been delivered as per agreed milestones.
• Custom or Specialized Services: Services that involve dedicated resources, custom software, or integrations are non-refundable.

3. Refund Request Process

• All refund requests must be made in writing via email to support@minutestechnology.com within 2 days of service completion or issue occurrence.
• Our team will review the request and respond within 2 business days with an update.
• If the refund is approved, we will process it within 5 business days using the original payment method.
• In some cases, we may offer service revisions or alternative solutions instead of a refund.

4. Dispute Resolution

• If there is a disagreement regarding a refund, both parties agree to engage in mediation before pursuing legal action.
• Our goal is to resolve disputes fairly and professionally.

For any questions regarding our refund policy, please contact us at support@minutestechnology.com.